Privacy Policy

Information associated with shopping and browsing

The information we may collect depends on your interaction with the website and our support team. It can include:

• Name, email address and telephone number where provided.
• Billing and shipping addresses.
• Order and transaction details.
• Payment-related information processed through the applicable payment providers.
• Device and browser details, IP address and website usage information.
• Customer support communications.
• Information from cookies and similar technologies.

Purposes for using information

We use personal information to operate the store and support customer transactions, including to:

• Process and fulfill orders, and communicate shipping and tracking updates.
• Handle returns, refunds and customer-service requests.
• Communicate about purchases or account activity.
• Maintain and improve the website and its services.
• Detect, prevent or investigate fraud, misuse and security incidents.
• Meet applicable legal and recordkeeping obligations.
• Provide marketing communications where permitted.

Payment-related processing

The payment methods and providers offered at checkout process payments. Full payment-card details may be handled by the applicable payment provider directly rather than stored by us.

Cookies and browser settings

Cookies and similar technologies may support store functionality, remember preferences, help us understand website performance, maintain security and improve the shopping experience on suenavm.com.

You may be able to restrict or remove cookies in your browser settings. Disabling necessary cookies can prevent some website features from working correctly.

Service providers and other disclosures

Where reasonably necessary to run the business, information may be shared with providers assisting with:

• Website and e-commerce functionality.
• Payment processing and fraud prevention.
• Order fulfillment, shipping and tracking.
• Customer support and security.
• Analytics and marketing services where applicable.

Disclosure may also be required by applicable law, regulation, legal process or a valid governmental request.

Processing across borders

Our business, customers, fulfillment partners and service providers may be located in different places. Personal information may therefore be processed or stored outside your country or region, subject to applicable legal requirements.

How long information is kept

We retain personal information for as long as reasonably necessary for order administration, customer support, fraud prevention, recordkeeping, dispute resolution and compliance with legal obligations.

Protecting information

Reasonable administrative and technical measures are used to help protect personal information. No method of electronic transmission or storage can be guaranteed to be completely secure.

Privacy requests and available choices

Your jurisdiction may provide rights concerning your personal information, such as access, correction, deletion or other legally available choices. Send privacy-related requests to service@suenavm.com. Verification may be needed before a request is completed.

Children’s information

This website serves general retail customers. It is not designed to intentionally collect personal information from children in violation of applicable law.

Links to other services

Third-party websites or services linked from our website are responsible for their own privacy policies and practices.

Updates to this policy

We may revise this policy to reflect changes in services, business practices or applicable requirements. The current version will be available on this page.

Who to contact

Suenavm™ is owned and operated by Hebei Xiong'an Aoshengtu Technology Co., Ltd..

Brand Name: Suenavm™

Legal Company Name: Hebei Xiong'an Aoshengtu Technology Co., Ltd.

Business Address: No. 9-2 Youyang Road, Zhengjia Street, Beiguan Village, Rongcheng Town, Rongcheng County, Xiong'an New Area, Hebei Province (self-declared)

Website: suenavm.com

Customer Support Email: service@suenavm.com

Customer Service Phone Number: +86 4357330333

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PST