SUENAVM™ / AFTER-PURCHASE CARE
Return & Refund Policy
A clear route for eligible returns, product issues, refunds and cancellation requests for purchases made through Suenavm™.
Your return window
Eligible products may be returned within 30 calendar days after confirmed delivery.
Preparing an eligible item
For a standard return, the item should generally meet the following conditions:
- It is unused and in its original condition.
- Its original parts and accessories are included.
- Original packaging is included where reasonably possible.
- Valid proof of purchase or relevant order information is provided.
Send a request first
Email service@suenavm.com before sending an item back. Give us the information needed to review the request:
- Your order number.
- The item to be returned.
- Your reason for requesting the return.
- Relevant photographs or videos, where appropriate.
Receive the correct return destination
Once the request has been reviewed and approved, our customer support team will supply the appropriate return warehouse address and return instructions. Do not automatically ship a return to our business registration address.
How return shipping costs are handled
Preference-based returns. For an eligible change-of-mind return, personal preference or another reason unrelated to a product or fulfillment problem, the customer is generally responsible for return shipping costs.
Product or fulfillment errors. If an item is damaged, defective, incorrect, incomplete or materially misdescribed because of a product or fulfillment issue, we will arrange an appropriate replacement, refund or return solution without requiring you to bear additional costs resulting from that error.
Inspection after receipt
A returned item may be inspected after arrival to check that the applicable return conditions have been met.
Refund method and timing
After an approved returned item has been received and inspected, an eligible refund is issued to the original payment method. Our refund processing generally takes 5–10 business days.
Your bank or payment provider may need additional time for the credit to appear in your account.
Reporting an order problem
If your delivery is damaged, defective, incorrect, incomplete or materially different from the product description, contact support as soon as reasonably possible. Include your order number and supporting photographs or videos where appropriate.
After reviewing the circumstances, we will provide a reasonable solution, which may be a replacement, refund or return arrangement.
Requesting cancellation
Email service@suenavm.com promptly if you wish to cancel. We will make a reasonable effort to process requests received before fulfillment begins, but cannot guarantee cancellation once fulfillment or shipment has started.
There is no cancellation fee when an order is successfully canceled before fulfillment.
Return support and business information
Suenavm™ is owned and operated by Hebei Xiong'an Aoshengtu Technology Co., Ltd..
Brand Name: Suenavm™
Legal Company Name: Hebei Xiong'an Aoshengtu Technology Co., Ltd.
Business Address: No. 9-2 Youyang Road, Zhengjia Street, Beiguan Village, Rongcheng Town, Rongcheng County, Xiong'an New Area, Hebei Province (self-declared)
Website: suenavm.com
Customer Support Email: service@suenavm.com
Customer Service Phone Number: +86 4357330333
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PST